Important please read:

• iHoverboard provides our customers a EU based facility for warranty and repair services on select products to ensure speedy and cost effective turn-around. Some models will need to be shipped directly to the manufacturer for warranty service an or repair.
• This Limited Warranty covers all defects in material and workmanship of the product arising or occurring as a result of your normal and ordinary use of the product. In the event a defect covered by this limited warranty occurs, iHoverboard will repair or replace your product in accordance with the terms of this limited warranty. 
• The warranty period remains as 12 months from the original delivery date.Consumable items are not included as part of your warranty. These are outlined below for your clarification.

  Warranty period for wear and tear parts

  We provide 12 months warranty for most parts of our product, but there are some xomponents subject to wear only have 6 months warranty.

During the maintenance period, the freight will be paid by oneself

• Battery Pack
• Control Board Assembly
• Tyres and Motor Assembly

Chassis

The iHoverboard products frames are covered by a 1 year replacement warranty
This warranty includes a replacement frame only. Labor costs associated with transferring parts to replacement frames are not included. Our authorized iHoverboard service representative will determine if the frame meets the replacement standard.
Frame issues excluded from this warranty include, but are not limited to:

Corrosion
Faded paint, scratches and impact marks
Impact damage
Non-reversible modification (such as drilling or welding)

Batteries

iHoverboard batteries are covered by a 6 month warranty.
During the first 6 months of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery will remain unchanged from the date of original purchase.
Batteries can only be evaluated and found defective directly by iHoverboard.

Non-Warranty Terms

1.Products purchased from an unauthorized retailer, or purchasing from a retailer that is distributing the product outside their authorized market
2.Damage caused from improper packaging or mishandling during shipment for warranty service, used products, products that have been modified in any way
3.Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
4.Damage caused by overloading/excessive weight, attempting tricks, running into obstacles such as curbs, or walls, pro-longed exposure to rain, and submersion in water
5.Starting or stopping too quickly (over-accelerating /over-decelerating)
exceeding the maximum speed of the product
6.Climbing or descending hills to quickly
7.Any electrical and/or material damage or breakage not stemming from a manufactures defect.
8.Warranty repairs and fee based repairs process

Return/Repair/Exchange address:

Germany Address： Am Kellerberg 11
City: Leipzig
State/Province: Sachsen
ZIP code: 04349
Telephone: +49 342 98491102
Country: Germany

Please notice you can communicate with our telephone customer service by English or German.
Before sending any item back, please contact us via: support@ihoverboard.com and you will be given instructions on how to return the item within 48 hours.