Shipping Costs& Tax

Tax is charged by Customs offices in destination country based on their rules and policies. customer is responsible to find out the situation in their country. Shipments from all of our warehouses are delivery duty unpaid. Therefore, If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Shipping and Delivery Estimates

We ship in-stock orders as soon as possible. This is often the day you order it (All orders before 2:00 PM (GMT+0),will be sent today) or the day after(When you place an order after 2:00 PM (GMT+0) ), but there are situations where it may take longer. All estimates are based on business days.

If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 2 to 3 business days to Germany and 3-7 Business Days to other EU countries. When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at [email protected]within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.

Our Promise

With iHoveboard, you can be sure of consistent, electric scooter that meets the high quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 14 days from the date of delivery. Please keep in mind that all returns must be unused and undamaged and all packaging, labels must remain intact and be attached with the item. If your item is found to be faulty within 180 days, you have a 180 days manufacturer warranty from the date of purchase.

14 Days No Reason Returns

If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 14 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.

We can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3 business days.

Returned&Exchange Products

Defective Item:

If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us at [email protected] before returning the item. We will, upon request, replace the item or issue a full refund.

Received the Wrong Item:

We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label. After receiving your returned item, please send us an email to [email protected] indicating your order details. We will, upon request, send you the correct item or issue the full refund. But if you purchased the wrong product, it doesn't fit, or they no longer want the item, you need to pay for actual cost of return shipping.

Item Damaged During Transit:

In the unlikely event your item arrives at you in less than perfect condition, please reject the delivery immediately and get in touch with us at [email protected]. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund or exchange can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or videos of the defective product.

Missing or Lost Item:

If you suspect your package is missing or lost, please email our customer service team at [email protected] with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.

For any issues, please contact us and follow our warranty process:

To initiate a return for an exchange or refund, please email us at [email protected] stating your reason for return and attach images/video of the product, provide your order number. Once your request is approved. you can return the item to our German warehouse and may request the tracking numbers of your item(s).

Xin Service GmbH is appointed by Double king industry (HK) co., limited.

Europe site - German warehouse
Warehouse name: Xin Service GmbH
To: Xin Service GmbH-XC
Street: Am Kellerberg 11
Postal code: 04349
City: Leipzig, Germany
State: Sachsen
Country: Germany
Phone: 004917684306946

Customer service: [email protected]