Hello, here is iHoverboard ,we want you to be as happy as possible with your shopping experience. As a result, we have a customer friendly returns policy. Any damage or faults you may find must be reported to the iHoverboard team within 48 hours. If you find that you no longer want or need a particular product, we have a 30-day money back guarantee, ( Since receiving goods ) and 90 day repair service for consumer.

For more than 14 days, the customer needs to pay for after-sales repair postage and replacement postage by consumer, within 60 days, we agree with the customer's refund, but the consumer needs to pay us some product depreciation fees.( Please refer to the table below for details)

Refunds and exchanges will be subject to the condition all products are returned to us. That is, unused and packaging intact, and in its original packaging. A full refund may not be given if the item is not able to be resold as new.
Details:

Product support
If you're wondering whether or not you should return your product because you're having trouble setting it up or assembling your new item, please feel free to get in touch, and we will be more than happy to give you the helping hand you need.

Return Place
If you insist on returning our products, please contact us, we will send you a return address, you need to return to the original shipping address or the following address.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please give us the tracking number and write down the maintenance number on the shipping label after you sent out .

Xin Service GmbH is appointed by Double king industry (HK) co., limited.

Europe site - German warehouse
Warehouse name: Xin Service GmbH
To: Xin Service GmbH-XC
Street: Am Kellerberg 11
Postal code: 04349
City: Leipzig, Germany
State: Sachsen
Country: Germany
Phone: +49 342 9849 4199

Customer service:support@ihoverboard.com